Check our shipping services below, for order details.

Australia Express Shipping

1-8* Business Days

$20

Australia Standard Shipping	4-14* Business Days	$16.50
Store Pickup Pickup from 44 Brookes Street, Bowen Hills, Queensland	Processed on Weekdays Only Pick up available during store hours	FREE

 

 Rest of the World

Rate name	Condition	Shipping speed	Price
Standard International	0g–500g	6-27 Business days	$50.40
Standard International	501g–1000g	6-27 Business days	$135.30
Standard International	1001g–2000g	6-27 Business days	$89.10
Standard International	2001g–5000g	6-27 Business days	$168.10

However, a receipt of the shipping cost will be sent to the customer and if the price is lower, a refund will take place. There could also be a higher difference in international shipping cost depending on the courier service, if  so, customers will be advised accordingly.

Christmas & Sale Periods

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally. If you have any queries, please send an email to thetesanahbrand@gmail.com.

 

COVID-19 Australia

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post.

 

COVID-19 America & Canada

Due to the current situation around the world we are still shipping out. Orders are still being processed and going out daily. Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au. As a reminder, for all the latest information about international service delivery delays and impacts, please visit auspost.com.au

 

Postage information

Orders are sent via Australia Post and require signature on delivery.

If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot.

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.

!! Please note:

Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations & other uncontrollable factors. These timeframes are out of our control, we will try our best to ensure you receive your parcel asap. Some items are unable to be shipped Internationally due to brand restrictions in Australia.

 

Missing parcels

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

 

Incorrect information

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at thetesanahbrand@gmail.com and we will attempt to correct the mistake

 

Store Pickup

If you are unable to collect from Brookes Street, Bowen Hills DO NOT pick this option, as your parcel will be placed in our store.

You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to bring your receipt to pick up your purchase.

44 Brookes Street, Bowen Hills, Queensland